FREQUENTLY ASKED QUESTIONS
What payment methods can I use to pay for my order?
We offer net 30 invoicing terms to qualified customers. Payments on account can be made via ACH/EFT (preferred), check, or wire. We also accept all major credit cards.**NOTE: Any credit cards added to your Online Account as a payment method will be accessible to all registered users from your company. We recommend using a company credit card for online orders.
All credit card numbers are stored in compliance with PCI DSS and PA DSS industry standards, and are never fully visible to any users.
How can I check on my orders, prices, and invoices?
Emails or phone calls are most common, but we may have other tools available. Contact your local branch to find the best solution for your company.
How do I get material cert or quality certificates?
While placing your order or submitting your RFQ, let us know what certification requirements you have and we will make sure you’re covered. NOTE: Some certificates may require an additional fee.
Why can't I order some of your products online?
We are always working on adding more items. As we continue to add items, we'll let you know when major new items/categories become available for online purchase.
I don't see a product I need. Does that mean you don't have it?We are always adding new products to our online store, but we offer exponentially more products than we can possibly list.If you need something you don’t see online, please contact us! Whether you need a standard screw or a made-to-order custom fastener, our experienced team can find a part that will work for you.
What are your cutoff times for orders/shipping stock the same day?
We can typically ship in stock items same day if your order is processed by 2:00 PM local time. Please allow extra time for bulk/LTL shipments
What are your Terms and Conditions?
They can be found online on our webpage:
Terms & Conditions webpage
I think my product is damaged or incorrect. What do I do?
Email or call your local branch. If it's urgent, you can dial 800-323-8462. Our team will help walk you through the process to resolve the issue.
You have multiple locations. Who should I contact and where will my parts ship from?
If you are unsure, please use our "Find a Rep" search box on our website. Plug in your zip code and the branch for you will come up in the search results. Parts may not always ship from your local servicing branch.
All I have is somebody else's part number. Can you help?
Yes, absolutely. Our employees come from a variety of backgrounds, industries and companies, and have endless experience with cross-referencing part numbers.
All I have is a picture of a part. Can you help?
Yes we can. Even if the image(s) aren't clear enough, we can help narrow down your search and move you closer to your goal.
All I have is a brief description of a part. Can you help?
Yes, these are our favorite scenarios! With a few pointed questions, we'll help you get the part you need on order.